Privacy Policy

Privacy Policy

Home Counties Training

Effective Date: 01/04/2026
Last Updated: 10/02/2026

1. Introduction

Home Counties Training is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or undertake training with us.

As a UK transport and logistics training provider, we process personal data in accordance with:

• UK General Data      Protection Regulation (UK GDPR)
• Data Protection Act      2018
• Driver and Vehicle      Standards Agency (DVSA) requirements
• Department for      Transport (DfT) regulations
• Driver CPC (Certificate      of Professional Competence) recording and compliance requirements

By using our services or website, you agree to the terms of this Privacy Policy.

2. Who We Are

Home Counties Training is a transport and logistics training provider delivering tailored training programmes for individuals and businesses, including Driver CPC and compliance-based training.

Data Controller: Home Counties Training
Registered Address: [Insert Address]
Email: [Insert Email Address]
Phone: [Insert Phone Number]
ICO Registration Number: [Insert ICO Registration]

For all data protection enquiries, please contact us using the details above.

3. Types of Personal Data We Collect

3.1 Candidate and Learner Information

We may collect and process:

• Full name
• Date of birth
• Address
• Email address
• Phone number
• Driving licence number
• Driver CPC number      (where applicable)
• National Insurance      number (if required for funding or compliance)
• Employer or company      details
• Training course      attendance and completion records
• Identification      documents (where required for compliance)
• Payment and booking      details
• Emergency contact      details (if required)

3.2 Business Client Information

• Contact name
• Company name
• Business address
• Email and phone number
• Training requirements
• Booking and contract      details

3.3 Website and Technical Data

• IP address
• Browser and device      information
• Website usage data
• Cookies and analytics      information
• Enquiry form      submissions

4. Driver CPC and Regulatory Data Processing

As an approved training provider, Home Counties Training is required to collect and process personal data for Driver CPC and regulatory compliance.

This includes:

• Recording course      attendance
• Uploading Driver CPC      training hours
• Submitting candidate      information to the DVSA-approved CPC recording system
• Maintaining training      and compliance records
• Providing evidence of      training delivery to regulatory bodies

Your personal data may be shared with:

• JAUPT (Joint Approvals      Unit for Periodic Training)
• DVSA (Driver and      Vehicle Standards Agency)
• Department for      Transport (DfT)
• Approved CPC recording      systems
• Auditors and regulatory      authorities

This processing is required to meet legal and regulatory obligations and ensure your Driver CPC hours are correctly recorded.

Failure to provide required information may prevent training from being delivered or recorded.

5. How We Use Your Information

We use personal data to:

• Deliver transport and      logistics training services
• Register and manage      Driver CPC training
• Upload CPC hours and      training records
• Communicate with      candidates and clients
• Manage bookings and      payments
• Provide certificates      and compliance documentation
• Meet DVSA and DfT      regulatory requirements
• Maintain training and      audit records
• Improve our services      and website
• Respond to enquiries
• Ensure health and      safety compliance
• Maintain legal and      financial records

6. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual Necessity

To deliver training and services you have requested.

Legal Obligation

To comply with DVSA, DfT, Driver CPC, and regulatory requirements.

Legitimate Interests

To operate our training business, maintain records, and improve services.

Consent

For marketing communications or optional data collection.

You may withdraw consent at any time.

7. Sharing Your Information

We do not sell or rent personal data.

We may share data with:

• DVSA and Department for      Transport
• JAUPT and CPC recording      systems
• Certification and      accreditation bodies
• IT and website service      providers
• Payment providers
• Employers (where      training is employer-funded)
• Legal and professional      advisors
• Government or      regulatory authorities where required

All third parties are required to protect your data and use it only for authorised purposes.

8. Data Retention

We retain personal data in line with regulatory and legal requirements.

Typical retention periods:

• Driver CPC and training      records: minimum 6 years
• Candidate training      records: 6 years
• Financial and      accounting records: 6 years
• Enquiries and contact      forms: 12–24 months
• Website analytics data:      up to 26 months

Data may be retained longer where required by law or regulatory bodies.

9. Data Security

Home Counties Training implements appropriate security measures, including:

• Secure data storage      systems
• Restricted access to      personal data
• Encrypted digital      systems
• Secure CPC upload      systems
• Staff data protection      training
• Regular security      reviews

We take all reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

10. Cookies

Our website uses cookies to improve performance and user experience.

Cookies may include:

• Essential cookies
• Analytics cookies
• Performance cookies
• Security cookies

You can control cookies through your browser settings.

A separate Cookie Policy may be provided where required.

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11. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal      data
• Correct inaccurate data
• Request deletion of      your data
• Restrict processing
• Object to processing
• Request data      portability
• Withdraw consent
• Lodge a complaint with      the ICO

To exercise your rights, contact us using the details in this policy.

12. Complaints

If you are not satisfied with how your data is handled, you may contact:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Phone: 0303 123 1113

We encourage you to contact us first so we can resolve any concerns.

13. Third-Party Links

Our website may contain links to external websites.
We are not responsible for their privacy policies or practices.

14. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• DVSA or DfT      requirements
• Driver CPC regulations
• Data protection laws
• Business operations

The latest version will always be available on our website.

15. Contact Details

Home Counties Training Ltd.
Address: 128 City Road, London, United Kingdom, EC1V 2NX
email: info@homecountiestraining.co.uk
Phone: 07857 591418
Company Registration: 17003228